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Our industry-leading contact centre is designed to accommodate a wide range of business needs. Check out some of our ammenities below.   

Passionate Staff

First & foremost our call centre is filled with passionate staff who are invested in your success.

1st Class Management

All of our senior leadership within our contact centre have a wealth of experience & expertise.

IT Infrastructure

We are well placed to meet any IT business requirements with a team of in-house developers & IT security experts.

We're invested in your success

We know any successful business requires the tools to help their employees flourish. With this in mind, we have an extensive list of amenities available to all clients.

24x7 Access

No matter what time zone you are in, we are availale to assit 24/7 365 days a year.

Conference Room​

We have multiple conference rooms available for your team video calls.

In House Developers

No matter what your IT requirements, our in-house developers are here to assist.

Fast Internet​

We connect to the fastest internet available in the Pacific.

First Class Training

Multiple training rooms are available & free use of our in-house training team.

Agent Support

Complementary agent pick up & drop off, to make sure your team members always arrive on time.

Recruitment & HR

Our dedicated in-house recruitment & HR teams will handle all of the agent hiring process for you.


We regularly have call centre wide incentives & host some pretty amazing Christmas parties!

IT Security

We take IT security seriously. We have a wide range of IT security systems in place & a dedicated IT team.

Happy Packleader staff photo

Let us help you make an impact

Packleader BPO is perfectly positioned to accommodate a wide range of business requirements. We’re here to help you achieve your business goals. 

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