About Us

Who we Are

Packleader BPO is a world-leading BPO service provider. We have an exceptionally strong track record over our 7+ years in operations in Fiji. We have serviced large multinational clients for 6+ years as well as having several smaller bespoke campaigns. 

Packleader BPO is a part of the Packleader Group, a diversified conglomerate of companies that have delivered excellence for 10+ years. 

There is no contract too big or too small for our team to handle. 

Our Team

With over 400 members of staff spread across 5 countries, and a combined 60-year history in successfully launching & managing new businesses, our senior management team have the experience & expertise to help your business grow. 

Scott Hancox, one of the co-founder of packleader group of companies.

Scott Hancox


Mark Ferguson, one of the co-founder of packleader group of companies.

Mark Ferguson


Luke Wyley, General Manager of the packleader group of companies.

Luke Wyley

General Manager

Unaisi Nadumu, Local Director for Packleader BPO explains to two other colleagues in the bpo services sector.

Your mission is our mission

We exist to help you achieve your business goals. It doesn’t matter if you need deals closed, help with customer support or a helping hand in your administration department…our mission remains the same “Deliver excellence, and only excellence”. 

Companies Who love us

A selection of businesses who have used our bpo services extensively over our history. 

Brands Who Trust Us

A selection of brands who have had their products sold by our team Fijian team.

(Past & Present)

Why did we choose a small island nation compared to large established outsourcing destinations like India or the Philippines?

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