Packleader BPO: The Place To Be
Talent is precious and successful companies know how important it is to retain their most passionate and skilled team members. So how does Packleader BPO ensure we have the best of the best? We listen.
Fiji is the obvious nearshore choice for Australian and New Zealand businesses looking for a solution to the rising cost of local staff. The people are naturally warm and friendly, and the workforce young and vibrant. And for these talented young Fijians, Packleader BPO is the obvious choice on where to build their career.
Fiji has a literate, tech-savvy youthful population, with one-third of the country under 35. We also have the greatest rural-urban migration in the Pacific; thousands of young Fijians leaving behind their rural roots and starting a new life. Each of whom is looking for an opportunity to grow, build a future, and find fulfilling work.
Working in the BPO sector is an attractive option to many Fijians. Good pay, comfortable working conditions, and unmatched job security are too good for many to turn down. And while the pandemic buckled Fiji’s tourism-based economy, the BPO industry continued to develop despite the setbacks of COVID-19.
Packleader BPO is the place to be for Fijians wanting to work in the BPO industry. We add to the already attractive benefits by providing flexibility, compassion, and prioritising career growth. We encourage our staff to grow and reward them for their dedication. Unaisi, our local director, started in the finance department. Vasemaca, our call centre manager with 300 staff reporting to her, started as a team manager. Our reputation for looking after our own follows us in the community.
Work done well is always recognised and rewarded, and our commission rates are among the highest in our industry. Friendly competition is encouraged amongst our team members, so for those who have a competitive streak, Packleader BPO is where it’s happening! In February, one of our top Health Deal agents earned himself a commission of $2,900, and in 2021, an agent took home $30K in commission earnings alone.
In the great melting pot of Pacific cultures, the community is key. At Packleader BPO, we encourage diversity in gender, cultures, ages, and backgrounds and are proud to be an equal opportunity employer. We recognise individuals’ strengths and work with our people to find their best fit.
We also acknowledge the value that women bring when they have a seat at the table- so we’ve given them the whole table! In turn, our all-female management team brings vital insights into fostering and improving an inclusive working environment. You can read about this in our article; Leaders Of The Pack: Empowering Pacific Women.
At Packleader BPO, we understand that having dedicated and satisfied employees translate into tangible effects that help a business succeed. When you work around what’s best for your staff, listen to their concerns, provide counselling, and reward hard work, your people are more invested in your company’s interests.
Our turnover rates have improved since we held consultations with our staff to identify the need for a respectful workplace policy and childcare support. In addition, Packleader BPO is shattering the connotations around call centres by giving our team leaders and agents autonomy and decision-making roles, creating a positive office culture.
At Packleader BPO, we understand that having dedicated and satisfied employees translate into tangible effects that help a business succeed. When you work around what’s best for your staff, listen to their concerns, provide counselling, and reward hard work, your people are more invested in your company’s interests.
Our turnover rates have improved since we held consultations with our staff to identify the need for a respectful workplace policy and childcare support. In addition, Packleader BPO is shattering the connotations around call centres by giving our team leaders and agents autonomy and decision-making roles, creating a positive office culture.
